Powerful ITSM for businesses of every size
Unlock exceptional service experiences and achieve peak operational efficiency with Freshservice, the easy-to-use software with quick ROI.
Streamline service delivery
Accelerate IT operations with a centralized software platform that manages all requests, incidents, and problems across all your service channels.
Empower with self-service
Help employees find answers on their own and deflect tickets with a comprehensive knowledge base that stores relevant information in one place. Deploy AI agents to provide answers 24/7 without needing 24/7 IT support.
Why use Freshservice ITSM software?
Transform ITSM from cost center to value creator with powerful, unified software, time-saving automation, and fluid collaboration—enhanced with AI.
Empower employees with AI-driven self-service
Automate workflows and do less busywork
Integrate easily with tools your team is using
Village Roadshow is winning with Freshservice
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Business Challenge
The existing solution was overly complex and very expensive
Couldn’t tackle complex processes and a high volume of tickets
Business Outcome
Savings of 5,400 agent hours per year
Nearly $500,000 saved in IT costs
The experts agree
Industry experts and customers recognize Freshservice's superior combination of usability, scalability, value, and built-in AI.
The right-sized, intelligent service management solution for the modern enterprise
Products
Freshservice
Starter
Workspaces
Incident Management
Knowledge Base
Self Service Portal
Workflow Automator
Orchestration
ServiceBot on Microsoft Teams and Slack
Access Controls
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account
Growth
For IT teams building foundational practices to move from reactive to streamlined service delivery.
/agent/month, billed annually
Try it FreeEverything in Starter and...
Service Catalog
Asset Management - Includes 100 managed assets
Purchase Order Management
Employee Onboarding
On-call Management
Portal Customization
MSP Mode
Multiple SLA Management
Business Rules
Approval Workflows
Business Hours
Cloud Management
2000 Orchestration transactions/mo/account
Pro
For advancing teams breaking silos and unifying service management across functions.
/agent/month, billed annually
Try it FreeEverything in Growth and...
Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Major Incident Management
Status Page
Alert Management
Service Health Monitoring
Analytics Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Workload Management
Custom Objects
Enterprise
For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.
Get a quote tailored to your needs
Everything in Pro and...
Freddy AI Agent
Freddy AI Insights (Beta)
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account
Why wait? Try it free today!
Experience the Freshservice advantage for free
14-day trial. No credit card required.