AI-ENHANCED ITSM FOR ALL

Powerful ITSM for businesses of every size

Unlock exceptional service experiences and achieve peak operational efficiency with Freshservice, the easy-to-use software with quick ROI.

Streamline service delivery

Accelerate IT operations with a centralized software platform that manages all requests, incidents, and problems across all your service channels.

Empower with self-service Resolve incidents fasterTrack critical KPIs

Empower with self-service

Help employees find answers on their own and deflect tickets with a comprehensive knowledge base that stores relevant information in one place. Deploy AI agents to provide answers 24/7 without needing 24/7 IT support.

Why use Freshservice ITSM software?

Transform ITSM from cost center to value creator with powerful, unified software, time-saving automation, and fluid collaboration—enhanced with AI.

Empower employees with AI-driven self-service

Improve service quality and staff productivity at scale with AI agents that resolve issues and provide answers 24/7 via chat in 20+ languages.

Automate workflows and do less busywork

Free your team for important work with a drag-and-drop Workflow Automator for everything from Change Advisory Board approvals to provisioning.

Integrate easily with tools your team is using

From AWS to Zoom, BambooHR to MS Teams, Freshservice integrates smoothly with hundreds of IT and business apps to increase productivity.

Village Roadshow is winning with Freshservice

60% Annual IT cost savings
25% Faster ticket resolutions
25% Improvement in employee satisfaction score

Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.

Arul Arogyanathan
Arul ArogyanathanCIO

Business Challenge

  • The existing solution was overly complex and very expensive 

  • Couldn’t tackle complex processes and a high volume of tickets

Business Outcome

  • Savings of 5,400 agent hours per year 

  • Nearly $500,000 saved in IT costs

The experts agree

Industry experts and customers recognize Freshservice's superior combination of usability, scalability, value, and built-in AI. 

The right-sized, intelligent service management solution for the modern enterprise

Products

Freshservice

    Starter

    For getting started

    $19

    /agent/month, billed annually

    Try it Free
    • Workspaces

    • Incident Management

    • Knowledge Base

    • Self Service Portal

    • Workflow Automator

    • Orchestration

    • ServiceBot on Microsoft Teams and Slack

    • Access Controls

    • Analytics Starter

    • Multiple Portal Languages

    • Custom SSL

    • Marketplace Apps

    • Mobile Apps

    • 1000 Orchestration transactions/mo/account

    Growth

    For IT teams building foundational practices to move from reactive to streamlined service delivery.

    $49

    /agent/month, billed annually

    Try it Free

    Everything in Starter and...

    • Service Catalog

    • Asset Management - Includes 100 managed assets

    • Purchase Order Management

    • Employee Onboarding

    • On-call Management

    • Portal Customization

    • MSP Mode

    • Multiple SLA Management

    • Business Rules

    • Approval Workflows

    • Business Hours

    • Cloud Management

    • 2000 Orchestration transactions/mo/account

    Pro

    For advancing teams breaking silos and unifying service management across functions.

    $99

    /agent/month, billed annually

    Try it Free

    Everything in Growth and...

    • Problem Management

    • Change Management

    • Release Management

    • Project Management

    • Software License Management

    • Contract Management

    • Major Incident Management

    • Status Page

    • Alert Management

    • Service Health Monitoring

    • Analytics Pro

    • Team Dashboards

    • IP Range Restrictions

    • 5000 Orchestration transactions/mo/account

    • Workload Management

    • Custom Objects

    Enterprise

    For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.

    Custom

    Get a quote tailored to your needs

    Contact us

    Everything in Pro and...

    • Freddy AI Agent

    • Freddy AI Insights (Beta)

    • Sandbox

    • Audit Logs

    • 20,000 Orchestration transactions/mo/account

    Why wait? Try it free today!

    FRESHSERVICE ITSM SOFTWARE

    Experience the Freshservice advantage for free

    14-day trial. No credit card required.